Privacy Policy
Last updated: December 2024
Introduction
At TechMaster Sri Lanka, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.
We understand the importance of your privacy and strive to be transparent about our data practices. This policy outlines your rights regarding your personal information and how you can exercise those rights.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for courses or create an account
- Fill out contact forms or request information
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotional activities
- Interact with our customer support team
This may include your name, email address, phone number, educational background, professional experience, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and general location information
- Browser type, version, and settings
- Operating system and device information
- Pages visited, time spent on pages, and navigation patterns
- Referring website and search terms used
- Date and time of visits
Course and Learning Data
When you enroll in our courses, we collect information about your learning progress, including assignment submissions, quiz results, participation in discussions, and completion rates. This data helps us improve our educational services and provide personalized learning experiences.
How We Use Your Information
We use the collected information for various legitimate business purposes:
Service Delivery
Providing course access, tracking progress, delivering certificates, and facilitating communication between students and instructors.
Communication
Sending course updates, educational content, promotional materials, and responding to your inquiries.
Personalization
Customizing your learning experience, recommending relevant courses, and tailoring content to your interests.
Analytics
Analyzing website usage, improving our services, and developing new educational programs based on user needs.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our website, process payments, send emails, and provide other services. These providers have access to your information only to perform specific tasks on our behalf.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Access controls and authentication protocols
- Employee training on data protection and privacy practices
- Secure backup and disaster recovery procedures
While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data, but we continuously work to improve our security measures.
Your Privacy Rights
You have several rights regarding your personal information:
Access and Portability
You can request access to your personal information and receive a copy of your data in a structured, commonly used format.
Correction and Updates
You can request correction of inaccurate or incomplete personal information and update your account details at any time.
Deletion
You can request deletion of your personal information, subject to certain legal and contractual obligations.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors:
- Account and course enrollment information is retained while your account is active
- Transaction records are kept for accounting and tax purposes as required by law
- Marketing communications data is retained until you opt out
- Website analytics data is typically retained for a limited period for statistical analysis
International Data Transfers
Your information may be processed and stored in countries other than your own, where data protection laws may differ. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
These safeguards may include contractual protections, adequacy decisions by regulatory authorities, or other approved transfer mechanisms that ensure your information receives adequate protection.
Children's Privacy
Our services are designed for adults and professionals. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can address the situation appropriately.
Third-Party Links
Our website may contain links to third-party websites, services, or applications. This privacy policy does not apply to these external sites, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will provide prominent notice on our website or through other appropriate communication channels.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Questions or Concerns?
If you have any questions about this privacy policy or our data practices, or if you would like to exercise your privacy rights, we encourage you to review our website's contact information or reach out through our available communication channels.